Support

  • 060 858 8591 / 072 737 9571
  • info@room7media.com
  • quotes@room7media.com
  • 060 858 8591

faq

Website Design

You always have full ownership over your website. Although we’d hate to see it happen, you’re free to move your website to a third-party company. Since your website is built using WordPress, you can transfer it to just about any web host.

Once you provide us with enough content for your website, we typically have the first beta to you within ten business days. We’ve been able to complete projects in as little as fourteen days, but typically websites are finished within thirty days.

Websites come in all shapes and sizes, just like cars. You’ll find quotes ranging from a few hundred Rands all the way up to hundreds of thousands of Rands. Our websites are designed to be the perfect balance of features and price for small businesses. Our finished product often exceeds the quality of agencies charging ten times more than us.

Yep! We’re great at communicating via phone and email and our clients come from all over the Country.

Responsive web design is a technique used to build a website that adapts its layout to fit the size of any device. Instead of having to build an additional website for mobile devices, you can lower initial costs by only needing a single website. Since responsive web design is really only a classification, each company has their own interpretation and implementation.

Yes. We exclusively use WordPress, the leading CMS currently in use on the Internet. We believe it provides the right balance of customization and usability for small businesses.

Yes. Many design companies won’t mention recurring costs before starting your project. At a minimum, you’ll need monthly web hosting and an annual domain name registration. Our website packages are a single-rate solution which include monthly hosting, domain name registration along with managed maintenance to keep everything running smooth.

No. If someone is making you this guarantee, be very careful. There are bad actors who claim this is possible. They typically use techniques that can penalize your website or even get you removed from Google. Every business’s circumstances are unique and the outcome of every SEO strategy is different. A more realistic goal is to have your website show up on the first page of Google results.

Support + Maintenance

Contact us immediately. If your site is hosted with us, we can almost always resolve the issue with a single phone call or email. If you’re hosted with a third-party, it’s possible the issue could be on their end. In these instances, we’ll let you know the source of the problem so you can contact the third-party host.

As long as you’re on a monthly plan with us, there is no charge for technical support.

We try our best to respond to all emails within 2 hours. If you have an emergency, we recommend calling us at (060) 858-8591. If it’s outside of our normal business hours, leave a message and we’ll be notified immediately and we’ll return your call.

It is important to keep your site content, files, videos, pictures, etc. fresh and current. This helps to keep your site visitors informed and engaged.

Hosting + Domains

Web hosting refers to the server which responds to requests to view your website. It’s simply another computer connected to the Internet for the sole purpose of transmitting your website to users. Any time you visit a website, there is another computer somewhere in the world you connect to in order to view it.

Yes. This is what makes your website accessible through the Internet. All our packages include web hosting at no extra charge.

A domain name is a memorable phrase used to access your website, often “yourbusinessname.com”. Every computer connected to the Internet has a long string of unique numbers used to identify itself called an “IP address”. Without a domain name, you would need to remember the IP address in order to view a website.

If you don’t have a domain name, we can purchase and register one on your behalf at no additional charge. As long as you’re on any of our monthly package plan, we will automatically renew your domain for you annually for free.

Still no luck? We can help!

There’s never been an easier way to get your questions answered. Chat to our friendly support team directly via WhatsApp on your mobile or desktop.